• Lead Customer Service Representative / Day Porter

    Locación US-WA-Seattle
    ID de Trabajo
    2018-5122
    Categoría
    Operations Leadership Jobs
    Posición
    Tiempo Completo
  • Descripción

    SBM Management is currently looking to hire a Lead Customer Service Representative to join their team!  This position has responsibilities for coordinating activities within the assigned program. This includes the company employees and other temporary employees engaged in the program and is responsible for a significant portion of the daily act ivies.  Inspects areas, equipment, and working conditions to ensure compliance with sanitation and OSHA regulations.

    Responsabilidades

    • Performs duties of employees within the program assigned.
    • Train and instruct employees in tasks, safety, policies, and procedures.
    • Coordinate and monitors work activities.
    • Written reports, such as pass down, weekly, or monthly.
    • Perform quality, service, and safety inspections.
    • Track equipment inventory, maintenance and repair.
    • Track supplies inventory and maintained.
    • Monitor employees for proper use of personal protective equipment.
    • Reports employee personnel and customer issues to supervisor.
    • Corrects at risk behavior immediately, then reports to the supervisor immediately.
    • Reports accidents and incidents to the supervisor immediately.
    • Maintain records, i.e. training, inspections, attendance and metric data.

    Certificaciones

    • Six months to 1 year related experience and/or training; High School diploma or general education degree (GED); or equivalent combination of education and experience.
    • Ability to read and understand documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
    • Ability to write routine reports and correspondence. 
    • Ability to effectively communicate to customers, contractors, or employees of organization.
    • Bilingual in Spanish a plus.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
    • To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.
    • Good written and verbal skills, excellent customer service skills, training abilities, and time management skills. 
    • Problem solving, presentation, and coaching skills
    • Use of forklifts and pallet jacks a plus.
    • Valid Driver’s License to operate company or personal vehicles.
    • May be required to be Forklift Certified.

    Available Shift:  Monday - Friday 8:00am - 4:30pm

     

    Compensation:  The pay rate for this position is $17.00 per hour - DOE

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